Informative Notice
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Personal social aid
Personal social aid encompasses counselling, arrangement and guidance with the aim of enabling an individual to develop, supplement, retain and improve their social abilities:
- counselling is an organised form of professional assistance to an individual in situation-related social distress and problems which the individual cannot or is not able to resolve by themselves, but they are prepared to change their behaviour, search for appropriate solutions and arrange the relations with other persons in the social environment.
- Arrangement is a form of professional assistance to an individual in social distress and problems due to personality or behavioural peculiarities, whereby they endanger other persons, too. The cooperation of key factors in the wider environment is necessary for successful assistance.
- Guidance is a form of support to an individual who has due to mental disorder, mental disease or other personality issues temporarily or permanently incapable of living independently.
Procedures:
the service is implemented according to the principles of the counselling process, providing advices and guidance, negotiations and support offering techniques. We also use group forms of counselling, and we also work with communities in guidance and arrangement.
The procedures in connection to counselling encompass: the determination of the problem and the conclusion of a counselling agreement; guiding the beneficiary in learning social relations, their reactions, methods of confrontation and methods of cooperation and negotiations in conflict resolution; training the beneficiary for social learning and changing relationships in the environment and the evaluation of the counselling process in the form of changing the relationship between the counsellor and the beneficiary from an assistance relationship to a cooperation relationship.
The procedures in connection to arrangement encompass: the determination of goals and the conclusion of an arrangement agreement; an agreement on cooperation with key environmental factors; assistance of the professional at transforming the negative experience of the beneficiary with the environment; transforming negative experience in positive motivation; including the environment into active changing of relationships with the beneficiary; the evaluation of the achieved results and possible determination of new, higher goals and the inclusion of the beneficiary in organised forms of self-help.
The procedures in connection to guidance encompass: an agreement with the holders of the social network for regular and permanent care with the consent of the beneficiary; presenting to the beneficiary all professional and lay workers who will cooperate with that person; the determination of the institution that will manage the activities or guide all workers; stimulating the cooperation of the beneficiary in planning and the implementation of individual activities relevant for their life in connection with people whom this person trusts and who are close to that person; ensuring guidance on the level that is rational for the beneficiary and which ensures the use of other possibilities and semi-annual work evaluation, presenting the basis for further talks.
Duration:
personal assistance as counselling prior to concluding an agreement entails three hours of discussions, whereas one discussion is held at the home of the beneficiary. Further discussions and actions are implemented according to agreed schedule including single monthly meetings which last 90 minutes each. Weekly meetings that last 60 minutes are also possible. The counselling cycle comprises maximum 10 meetings or 25 hours in average.
Personal assistance in the form of arrangement prior to the conclusion of the agreement encompasses three hours of discussion. The procedures for the preparation of cooperation of key environment factors take five hours in average. Further work is implemented according to agreed in advance scheduled and schemes and entails single monthly meetings with the beneficiary that take 60 minutes each and with environment factors that take 45 minutes each. Maximum 10 such meetings or 20 hours in average can be organised within an arrangement cycle. The cycle can be repeated.
Personal assistance in the form of guidance comprises three hours of introductory preparation for forming an agreement on cooperation and the presentations of co-workers or volunteers, eight hours for organising an effective social network of the service providers, four hours monthly for providing and monitoring guidance goals, 2 hours for each evaluation that is performed twice a year.
In 12 months, the service cycle takes 55 hours in average and can be repeated. If the cycle is repeated, we renew the agreements with the beneficiary and the co-workers in the network, which takes 2 hours.
Supervision and education:
The service also includes professional education and supervision, which are organised according to the following principle:
- supervision consultations: 10 hours per 50 services in the form of counselling, 45 services in the form of arrangement or 40 services in the form of guidance;
- professional education: in the scope determined by the branch collective agreement.
Applies for SKD:
- Other social work activities without accommodation n.e.c. Q88.999
Conditions
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The work permit is issued for social care service or a form of such service as is determined in the rules in the field of social care and creates a content-related whole. The permit is issued by the competent authority.
For the acquisition of the permit and the entry in the register of providers of social care services, the applicant must fulfil the prescribed conditions with regard to status and registration, premises, equipment and staff, they must be financially and commercially able to perform the service and obtain the positive opinion of the Social Chamber of Slovenia.
The application with attached evidence is filed at the competent ministry. In their application, the applicant must indicate the service they want to perform, and data that show their identity (e.g. company name, title and head office).
A professional commission, appointed by the minister, competent for social care, establishes the fulfilment of conditions for the performance of the service.
In the case that the applicant starts operating in the year when the application for the issue of the work permit was filed, the last annual report and auditor's report do not have to be attached to the application.If the attached last balance sheet indicates a loss, it must be covered until the issue of the decision on the entry in the register.
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The concession in the field of social care is granted for performing public services in the field of social care.
The state is the concession provider, except for the care at home services, where the municipality is the concession provider.
A legal or natural person (concessionaire), who fulfils all the prescribed conditions, is granted the concession based on the public tender.
The ministry, competent for social care or the municipal council use the concession act to determine the type and scope of services, for which the public tender (tender) for the granting of concession is published.
The tender can be published only for a service or individual type of service as is determined in the umbrella act and regulations issued based on this act, i.e. on the standards and norms of social care services. A concession cannot be tendered only for a part of a service.
The concessionaire must fulfil the following conditions:
- they are a legal entity in the Republic of Slovenia, registered for performing activities subject to the concession or they area a subsidiary of a foreign legal entity that performs this activity, entered in the registered in the Republic of Slovenia, or they are a natural person registered in the Republic of Slovenia for performing the activity subject to the concession,
- they fulfil the conditions with regard to premises, equipment, staff and other conditions stipulated by the umbrella act and its executive regulations for the performance of the service for which the concession is tendered (services),
- they have prepared a detailed work programme,
- they ensure quality implementation of the service and that
- they area financially and commercially qualified.
The concession is granted for definite time. For services like first social aid, personal assistance and family assistance as well as home assistance to families (mobile social aid and social care at home) concession is granted for 10 years.The concession provider enters the concessionaire in the register of issued concessions.
Beneficiaries who are exempt from payment of social care services can enforce the exemptions only for social care services that are performed within the scope of a public service and in accordance with the prescribed standards and norms by a public social care institution or concessionaire, where the price is designed in accordance with the prescribed methodology, and for which the law does not stipulate that they are free for the beneficiary.
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Before entering in the register of providers of social security services on the basis of the work permit or before the acquisition of the concession and entry on the register of concessionaires, the holder of the permit or concessionaire shall obtain the consent to the price of the social security service.
The price of the service is determined by the management authority of the legal entity or the natural entity itself on the basis of the prescribed methodology.
The provider of the social security services files an application for the consent to the price of the service on the form with the competent ministry. Forms are in the Rules of the methodology for setting the price of social assistance services.
The elements for pricing are:
- labour costs,
- costs of material and services,
- depreciation costs,
- costs of investment maintenance,
- financing costs.
The providers of social security services set the prices for standard and above-standard social security services. The setting of the prices for standard and above-standard services shall be separate.
The ministry responsible for social security gives consent to the prices of the service.
Evidence
Consent to the price of social security services
Legal basis
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If the service is implemented on the basis of the issued work permit, the competent minister, after acquiring the permit and consent to the price of the service, issues the decision by which the provider of the service is entered in the register of the providers of the service.
If the service is implemented on the basis of the concession, the competent authority, ex officio, enters the granted concession in the register of granted concessions.
The entry in the register of providers of social security services or concessionaires is a condition required to start pursuing social security services.
Legal basis
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The data bases, covering the whole national system of social security, are managed in the field of social security for the needs of implementing social security activities stipulated by law, planning of the social security policy, monitoring of the state as well as for scientific and research and statistical purposes.
Databases include the data on:
- services,
- other assistance for the individual,
- exemption from service payment,
- providers of social security activity,
- funding of social security activity,
- implementation of other tasks entrusted to the providers of the activity by law as public authorisations, and tasks imposed on the providers of the activity by other regulations.
Legal basis
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The provider of a social security service is obliged to constantly send written reports to the ministry responsible for labour on all the facts and occurrences that may affect the implementation of the service, such as relevant personnel changes, unforeseeable events, accidents and similar.
Legal basis
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Once a year by the end of March, the concessionaire must submit to the concession provider the annual report encompassing the balance sheet, income statement and attachment with explanations of the statements and business report regarding the implementation of the service.
On the basis of the work permit, the service provider shall annually submit the annual report on the work in the past year to the Social Work Institute by April 30.
Legal basis
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If the provider in addition to social security activity also performs any other activity, he shall separately show the operations related to the field of social security in the annual report or financial statements.
If the concessionaire, in addition to the service he received concession for, also conducts other services or activities for which he is registered, he shall observe the regulations on the accounting and provide separate monitoring of business operations and presentation of financial results with the means of public funding and other means for the implementation of public service from the monitoring of operations with means arising from the sale of goods and services in the market.
Legal basis