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Social servicing

Social servicing includes help with domestic and other chores in case of childbirth, illness, accidents and in other cases where such help is necessary for the inclusion of a person in everyday life.

Social servicing is not part of a public service.

It includes mostly the following tasks:

  • bringing of prepared meals,
  • shopping and bringing food and other necessities, preparing fuels,
  • buying stores for the winter,
  • minor domestic repairs,
  • laundry and ironing,
  • maintaining the garden and surroundings,
  • apartment cleaning, furnishing, companionship at shopping, attending plays, visiting relatives or on vacation, organising and implementing different kinds of companionship, pedicure, hairdressing and other similar body care services and maintaining appearances,
  • help at performing bank transactions, paying bills, receiving and sending post – upon beneficiary's authorisation, safeguarding and supervising the user’s condition during the night, whole-day communication via the personal telephone alarm.

The social servicing provider must offer at least three tasks from the previous paragraph, which must include the task under the fist item of the previous paragraph, except in the case of implementing the task under the list item of the previous paragraph which can be performed as an independent social service.

The beneficiary is anyone who due to their disability, age, childbirth, illness, accidents and in other cases where such help is necessary for the inclusion of a person in everyday life, orders a certain task or several tasks and takes over the obligation for the payment of the service and covering expenses in connection with the performed service.

The procedure in performing an individual task and the scope of the service are determined by the user and service provider with an agreement or contract.

The duration of the service depends on the will of the user and the service provider, and is determined with an agreement or contract.

Social servicing includes activities that are usually performed as craft services:

  • pedicure, hairdressing and other similar body care and appearance maintaining services.

This activity is listed on the list of activities that are usually performed as craft services.

When registering the activity in the Business Register, business entities pursuing this activity as a craft must be entered ex officio in the register of crafts at the Chamber of Craft and Small Business of Slovenia (OZS).  Free entry in the register of crafts is performed based on a notification sent by the registering authority (AJPES) to OZS.

Applies for SKD:

  • Other social work activities without accommodation n.e.c. Q88.999

Conditions

  • The work permit is issued for social care service or a form of such service as is determined in the rules in the field of social care and creates a content-related whole. The permit is issued by the competent authority.

    For the acquisition of the permit and the entry in the register of providers of social care services, the applicant must fulfil the prescribed conditions with regard to status and registration, premises, equipment and staff, they must be financially and commercially able to perform the service and obtain the positive opinion of the Social Chamber of Slovenia.

    The application with attached evidence is filed at the competent ministry. In their application, the applicant must indicate the service they want to perform, and data that show their identity (e.g. company name, title and head office).

    A professional commission, appointed by the minister, competent for social care, establishes the fulfilment of conditions for the performance of the service.

    In the case that the applicant starts operating in the year when the application for the issue of the work permit was filed, the last annual report and auditor's report do not have to be attached to the application.

    If the attached last balance sheet indicates a loss, it must be covered until the issue of the decision on the entry in the register.

    Details

  • Before entering in the register of providers of social security services on the basis of the work permit or before the acquisition of the concession and entry on the register of concessionaires, the holder of the permit or concessionaire shall obtain the consent to the price of the social security service.

    The price of the service is determined by the management authority of the legal entity or the natural entity itself on the basis of the prescribed methodology.

    The provider of the social security services files an application for the consent to the price of the service on the form with the competent ministry.  Forms are in the Rules of the methodology for setting the price of social assistance services.

    The elements for pricing are:  

    • labour costs,
    • costs of material and services,
    • depreciation costs,
    • costs of investment maintenance,
    • financing costs. 

    The providers of social security services set the prices for standard and above-standard social security services.  The setting of the prices for standard and above-standard services shall be separate.

    The ministry responsible for social security gives consent to the prices of the service.

    Evidence

    Consent to the price of social security services

    Legal basis

  • If the service is implemented on the basis of the issued work permit, the competent minister, after acquiring the permit and consent to the price of the service, issues the decision by which the provider of the service is entered in the register of the providers of the service.

    If the service is implemented on the basis of the concession, the competent authority, ex officio, enters the granted concession in the register of granted concessions.

    The entry in the register of providers of social security services or concessionaires is a condition required to start pursuing social security services.

    Legal basis

  • The service entails especially the following tasks: 
    • bringing of prepared meals,
    • shopping and bringing food and other necessities, preparing fuels,
    • buying stores for the winter,
    • minor domestic repairs,
    • laundry and ironing,
    • maintaining the garden and surroundings,
    • apartment cleaning, furnishing, companionship at shopping, attending plays, visiting relatives or on vacation,
    • organising and implementing different kinds of companionship,
    • pedicure, hairdressing and other similar body care services and maintaining appearances,
    • help at performing bank transactions, paying bills, receiving and sending post – upon beneficiary's authorisation,
    • safeguarding and supervising the user’s condition during the night,
    • whole-day communication via the personal telephone alarm.
    Social servicing provider must offer at least three tasks under the previous paragraph, of which the task under the first item of the previous paragraph must always be available, except when the task under the last item of the previous paragraph, which can be performed as an independent social servicing task.

    Legal basis

  • Within the scope of social servicing, the service provider must offer bringing meals, except in the case when the whole-day connection via the personal telephone alarm as an independent service is offered.

    Legal basis

  • The data bases, covering the whole national system of social security, are managed in the field of social security for the needs of implementing social security activities stipulated by law, planning of the social security policy, monitoring of the state as well as for scientific and research and statistical purposes.  

    Databases include the data on:

    • services,
    • other assistance for the individual,
    • exemption from service payment,
    • providers of social security activity,
    • funding of social security activity,
    • implementation of other tasks entrusted to the providers of the activity by law as public authorisations, and tasks imposed on the providers of the activity by other regulations. 
    Databases are managed and maintained by social security institutes and other legal and natural entities that pursue the social security activity according to the regulations on the social security (managers of databases) and managers of central databases stipulated by law.

    Legal basis

  • The provider of a social security service is obliged to constantly send written reports to the ministry responsible for labour on all the facts and occurrences that may affect the implementation of the service, such as relevant personnel changes, unforeseeable events, accidents and similar.

    Legal basis

  • Once a year by the end of March, the concessionaire must submit to the concession provider the annual report encompassing the balance sheet, income statement and attachment with explanations of the statements and business report regarding the implementation of the service.  

    On the basis of the work permit, the service provider shall annually submit the annual report on the work in the past year to the Social Work Institute by April 30.

    Legal basis

  • If the provider in addition to social security activity also performs any other activity, he shall separately show the operations related to the field of social security in the annual report or financial statements.

    If the concessionaire, in addition to the service he received concession for, also conducts other services or activities for which he is registered, he shall observe the regulations on the accounting and provide separate monitoring of business operations and presentation of financial results with the means of public funding and other means for the implementation of public service from the monitoring of operations with means arising from the sale of goods and services in the market.

    Legal basis

Cross-border/temporary provisions of activity

Performance of the activity in Slovenia is not possible on Cross-border/temporary basis.